Care Coordination Assistant

Where You’ll Work

Hello Humankindness

Imagine working in an environment where your experience and dedication truly makes a difference, guided by Dignity Health's profound values: Dignity, Justice, Stewardship, Collaboration, and Quality. Here, patient-first care isn't just a motto – it's our daily practice. As a leading 443-bed acute care hospital, we champion interdisciplinary teamwork and the highest standards of safety, because our patients, and you, deserve nothing less.

For over 50 years, Chandler Regional Medical Center (CRMC) has been a trusted partner to the vibrant East Valley community. This means you'll be joining a stable, growing organization with a rich history of service and innovation. We're passionate about your professional growth, offering extensive training, comprehensive resources, and abundant career advancement opportunities to help you reach your full potential.

If you're a dedicated, compassionate professional eager for a dynamic, patient-centered career with one of Arizona's 'Most Admired Companies,' and you thrive in a truly supportive environment, we invite you to discover how your passion can transform lives at CRMC. Explore our opportunities and become a part of a team that celebrates you.

Job Summary and Responsibilities

As our Care Coordination Assistant at Chandler Regional Medical Center, you will be a vital part of the Care Coordination team, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary.Every day you will support safe patient care through multidisciplinary processes and coordinating unit activities. You will efficiently manage information flow and assist healthcare team members in delivering care across all patient age groups.To be successful in this role, you will demonstrate strong organizational and communication skills, a proactive approach to managing day-to-day operations, and a commitment to providing safe, therapeutic care while working effectively with the entire healthcare team.

• Collaborates with and supports the Care Coordination team, including, but not limited to the Registered Nurse Care Coordinator and Social Worker.
• Manage timely post-acute care referrals, to assist with length of stay management and mitigation of denials.
• Communicate and collaborate with interdisciplinary teams, patients, and family to facilitate care progression.
• Ensure post-acute follow-up appointments for identified patients to assist with readmission prevention and ensuring continuity of care.
• Deliver required patient notifications and letters, and obtain patient or family signatures on required documentation as needed to meet regulatory compliance.

Job Requirements

Required

• Associate (two-year) Degree in Business/Health-Related field or High School Diploma or GED
• Medical terminology certificate or ability to demonstrate knowledge of medical terminology 
• Intermediate to advanced computer skills required to include Google Workspace applications including Docs, Sheets, typing, and data entry skill

Preferred

• At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting
• Bachelor’s degree or BSW
• Experience supporting clinicians in demanding and fast paced patient care environments
• Licensed Practical Nurse: AZ
• Certified Clinical Medical Assistant
• Certified Medical Assistant AAMA
• Certified Medical Assistant NHA
• National Certified Medical Assistant NCCT
• National Registered/Certified Medical Assistant NAHP
• Registered Medical Assistant AMT 
• Registered Medical Assistant
• Cert Med Asst - MMCI
• Certified Nursing Assistant: AZ
• Emergency Medical Technician: CA