Campus-Beginner
HCLTech
Campus-Beginner
About this role
Job Summary
The role focuses on incident management, request fulfillment, user support, and maintaining high customer satisfaction while adhering to service level agreements (SLAs).
Key Responsibilities
Respond to and resolve user incidents and service requests via phone, email, chat, or ticketing tools.
Troubleshoot hardware, software, operating system, network, and application-related issues.
Log, track, prioritize, and manage tickets through ITSM tools such as ServiceNow, Remedy, or Jira.
Escalate complex issues to appropriate support teams and follow up until resolution.
Support user account management activities, including password resets and access-related requests.
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Campus-Beginner position at HCLTech?
The salary for this Campus-Beginner role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Campus-Beginner position at HCLTech located?
This Campus-Beginner role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Campus-Beginner position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Campus-Beginner job at HCLTech posted?
This Campus-Beginner position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Campus-Beginner
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.