Campus-Beginner
HCLTech
Campus-Beginner
About this role
Job Summary
A Service Desk Executive/Analyst serves as the first point of contact for users experiencing IT-related issues or service requests. The role focuses on providing timely technical support, troubleshooting problems, and ensuring seamless IT service delivery while maintaining high customer satisfaction.
Key Responsibilities
Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and resolve incidents and service requests.Diagnose and troubleshoot hardware, software, network, and application issues.Escalate complex problems to appropriate support teams.Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).Maintain accurate records of incidents, resolutions, and user interactions.Assist with user account management, password resets, and access requests.Provide guidance and training to users on IT systems and applications.
Skill Requirements
Strong problem-solving and troubleshooting abilities.Excellent communication and customer service skills.Knowledge of IT systems, operating systems, networking, and ticketing tools.Ability to prioritize tasks and work in a fast-paced environment.Understanding of ITIL processes is an advantage.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Campus-Beginner position at HCLTech?
The salary for this Campus-Beginner role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Campus-Beginner position at HCLTech located?
This Campus-Beginner role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Campus-Beginner position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Campus-Beginner job at HCLTech posted?
This Campus-Beginner position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Campus-Beginner
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.