Campus-Beginner
HCLTech
Campus-Beginner
About this role
Job Summary
Act as the first point of contact for IT support requests via phone, email, chat, or ticketing tools.
Log, categorize, prioritize, and track incidents and service requests.
Provide basic troubleshooting for hardware, software, network, and application-related issues.
Escalate unresolved issues to relevant support teams.
Follow up with users to ensure issues are resolved satisfactorily.
Maintain accurate records of incidents, resolutions, and support activities.
Key Responsibilities
Basic knowledge of Windows operating systems and Microsoft Office 365.
Understanding of hardware, networking, and software troubleshooting concepts.
Familiarity with ticketing tools such as ServiceNow, Jira Service Management, or Remedy is a plus.
Basic understanding of ITIL framework and Incident Management.
Strong communication and customer service skills.
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Campus-Beginner position at HCLTech?
The salary for this Campus-Beginner role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Campus-Beginner position at HCLTech located?
This Campus-Beginner role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Campus-Beginner position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Campus-Beginner job at HCLTech posted?
This Campus-Beginner position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Campus-Beginner
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.