Campus-Beginner
HCLTech
They provide technical support to users, troubleshoot hardware, software, network, and application problems, and ensure timely resolution or escalation of incidents.
Handle user queries, incidents, and service requests via phone, email, chat, or ticketing tools.
Troubleshoot and resolve hardware, software, network, and access-related issues.
Log, track, and update incidents in ITSM tools such as ServiceNow.
Escalate unresolved issues to appropriate support teams and follow up until closure.
You'll be redirected to HCLTech's official application page on successfactors.