Campaign Operations Associate, GSS Campaign Operations, Prime Video
Amazon· Operations, IT, & Support Engineering
About this role
Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Associate, you will be working on building campaigns for Amazon Prime Video by using the various marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will be responsible for delivering the assigned campaigns on time with the right quality. You will also be responsible to learn and adapt to the new features and changes in the processes and following the SOP while creating campaigns. In this role, you will also be responsible for updating the workflow tools and trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per business requirements.
Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
Key job responsibilities
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
Key job responsibilities
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
Basic qualifications
- Ability to fulfill objectives and meet Key Performance Indicators (KPI) criteria for business, such as SLA, productivity, and quality targets
Preferred qualifications
- Ability to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Identify errors in the SOP content and reach out to the Subject matter experts for correcting the SOP.
- Contribute towards process enhancement by offering automation ideas/Kaizens.
- Deep dive to provide inputs while doing root cause analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Campaign Operations Associate, GSS Campaign Operations, Prime Video position at Amazon?
The salary for this Campaign Operations Associate, GSS Campaign Operations, Prime Video role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Campaign Operations Associate, GSS Campaign Operations, Prime Video position at Amazon located?
This Campaign Operations Associate, GSS Campaign Operations, Prime Video role at Amazon is based in Chennai, Tamil Nadu, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Campaign Operations Associate, GSS Campaign Operations, Prime Video role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Campaign Operations Associate, GSS Campaign Operations, Prime Video role in the Operations, IT, & Support Engineering department at Amazon.
Which team or department does the Campaign Operations Associate, GSS Campaign Operations, Prime Video at Amazon belong to?
This Campaign Operations Associate, GSS Campaign Operations, Prime Video position is part of the Operations, IT, & Support Engineering department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Campaign Operations Associate, GSS Campaign Operations, Prime Video position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Campaign Operations Associate, GSS Campaign Operations, Prime Video job at Amazon posted?
This Campaign Operations Associate, GSS Campaign Operations, Prime Video position at Amazon was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Campaign Operations Associate, GSS Campaign Operations, Prime Video
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.