Call Quality Analyst, Hinjewadi - Pune

vmedulife· Software Implementation and Support
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📍 Pune, Maharashtra, IndiaFULL TIME

About this role

About vmedulife Software


vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

 

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

 

We are looking for an experienced Call Quality Analyst - Pune, to be responsible for monitoring data management systems to compile and track performance at team and individual levels.

Roles and Responsibilities:

• To should audit the calls of the team assigned.

• Should complete the daily audit targets assigned.

• Identify the escalation cases and do the Root Cause Analysis.

• Should document feedback for all calls by EOD to the respective supervisors.

• Identify process gaps during audits and raise necessary requests to close the same.

• Share the daily/weekly/monthly audit reports across the team.

• Prepares and analyzes internal and external quality reports for management staff review.


Required Candidates Profile:

• Graduation is a must

• At least 2 years of call monitoring experience, preferably from a Sales / Voice-based environment

• Excellent oral, written, and interpersonal communication skills

• Exceptional listening and analytical skills

• Intermediate level of knowledge/expertise with PC (Word and Excel)

• Demonstrated ability to work well in a team environment

• Dedication to providing exceptional customer service


Work Location: 

2nd Floor, EFC Business Centre, 
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune, 
Maharashtra 411057 

Benefits:
01. Employee Provident Fund and ESIC
02. More opportunities to learn
03. Medical Insurance
04. Performance Based Incentives

Note:
Designation and CTC will be as per market standards and based on your total experience in the IT industry.
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Frequently Asked Questions

Is the salary disclosed for the Call Quality Analyst, Hinjewadi - Pune position at vmedulife?
The salary for this Call Quality Analyst, Hinjewadi - Pune role at vmedulife is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Quality Analyst, Hinjewadi - Pune position at vmedulife located?
This Call Quality Analyst, Hinjewadi - Pune role at vmedulife is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Quality Analyst, Hinjewadi - Pune role at vmedulife full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Quality Analyst, Hinjewadi - Pune role in the Software Implementation and Support department at vmedulife.
Which team or department does the Call Quality Analyst, Hinjewadi - Pune at vmedulife belong to?
This Call Quality Analyst, Hinjewadi - Pune position is part of the Software Implementation and Support department at vmedulife. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Quality Analyst, Hinjewadi - Pune position at vmedulife?
Click the "Apply Now" button on this page. You will be redirected to vmedulife's official application portal hosted on freshteam where you can submit your application directly.
Call Quality Analyst, Hinjewadi - Pune
vmedulife
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