Automotive Technical Delegate / Flying Doctor
MSXInternational
Call Centre Team Leader
About this role
Company Description
We’re seeking a Team Leader to drive performance and excellence in our Call Centre Operations. Reporting to the Call Centre Manager, this role is pivotal in leading and developing a team of agents to deliver outstanding customer service, meet operational targets, and foster a positive team culture.
Job Description
Key Responsibilities
- Operational Oversight: Manage daily call centre operations, monitor performance, and ensure compliance with policies and SLAs.
- Performance Management: Coach, mentor, and motivate agents to achieve KPIs in productivity, quality, and customer satisfaction.
- Team Development: Provide training, support onboarding, and encourage continuous improvement.
- Reporting & Administration: Prepare performance reports, track attendance, and maintain accurate documentation.
- Customer Experience: Champion customer-centric practices, review calls, and implement quality improvements.
- Leadership & Engagement: Lead by example, maintain morale, and support change initiatives.
Attributes
- Results-driven, accountable, and adaptable.
- Supportive, approachable, and team-oriented.
- Professional, customer-focused, and integrity-led.
Qualifications
Qualifications & Experience
- Matric (Grade 12) required.
- Proven experience in a call centre environment.
- Strong knowledge of call centre metrics, systems, and processes.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and mentoring ability.
- Analytical, problem-solving mindset with resilience under pressure.
- Proficiency in call centre software, reporting tools, and MS Office.
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Frequently Asked Questions
Is the salary disclosed for the Call Centre Team Leader position at MSXInternational?
The salary for this Call Centre Team Leader role at MSXInternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Centre Team Leader position at MSXInternational located?
This Call Centre Team Leader role at MSXInternational is based in GP, Pretoria, Pretoria, GP, South Africa, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Centre Team Leader role at MSXInternational full-time or part-time?
This is listed as a Full time position. It is posted as a Call Centre Team Leader role at MSXInternational.
How do I apply for the Call Centre Team Leader position at MSXInternational?
Click the "Apply Now" button on this page. You will be redirected to MSXInternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Centre Team Leader job at MSXInternational posted?
This Call Centre Team Leader position at MSXInternational was posted on Sep 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Centre Team Leader
MSXInternational
You'll be redirected to MSXInternational's official application page on SmartRecruiters.