Call Centre Agent
Remote Recruitment
Call Centre Agent
About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You'll own inbound and outbound calls for a UK customer base, resolving queries on the first contact.
Role overview
You will be the voice of a UK business on the phone. You will handle a steady flow of customer calls, log every interaction and make sure each caller leaves with an answer or a clear next step. Full training on the client's systems and products is provided in your first weeks. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
- Handle inbound calls about orders, accounts and service queries
- Make scheduled outbound follow-up calls
- Log every call accurately in the CRM
- Resolve issues on the first call where possible and escalate the rest
- Meet call quality and response-time targets
What you'll need
- At least 1 year in a call centre or phone-based customer service role
- Experience logging calls in a CRM or ticketing system such as Salesforce or Zendesk
- Clear spoken and written English suited to UK customers
- Reliable home internet, a headset and a quiet workspace
- Availability for UK hours, Monday to Friday
Nice to have
- Experience supporting UK customers
- Familiarity with telephony platforms such as RingCentral or Aircall
What's on offer
- 100% remote: work from home anywhere in South Africa
- Fixed UK hours with weekends off
- A long-term, full-time role with a UK employer
- Support from the Remote Recruitment team from application through onboarding
- Hands-on experience with UK clients and systems
Apply with your CV and a short note on your most relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Call Centre Agent position at Remote Recruitment?
The salary for this Call Centre Agent role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Call Centre Agent job at Remote Recruitment remote?
Yes, this Call Centre Agent position at Remote Recruitment is remote, with team members based in Cape Town, Western Cape, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Call Centre Agent role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Call Centre Agent role at Remote Recruitment.
How do I apply for the Call Centre Agent position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Call Centre Agent job at Remote Recruitment posted?
This Call Centre Agent position at Remote Recruitment was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Centre Agent
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.