Customer Support Supervisor

growetalents· Customer Operations Asia
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🌍 Remote📍 Anywhere

About this role

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.
Perfect for those who aim to:

  • Manage the daily operations of the outbound team;

  • Monitor team performance and ensure KPI achievement;

  • Conduct 1:1 meetings, team meetings, and regular performance reviews;

  • Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;

  • Provide regular updates, insights, and recommendations to management;

  • Support agents with coaching, guidance, and performance improvement plans, onboarding;

  • Create and improve communication scripts and outbound approaches when needed;

  • Help optimize workflows, processes, and communication strategies;

  • Maintain high standards of communication quality and team efficiency.

Experience you’ll need to bring:

  • Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment;

  • Experience in iGaming industry;

  • Strong understanding of sales communication and outbound operations;

  • Analytical mindset with the ability to work with KPIs and performance data;

  • Leadership skills and experience managing a team;

  • English level - at least Upper-Intermediate.

It's a perfect match if you have those personal features:

  • Ability to take ownership and work independently;

  • Proactive approach and problem-solving mindset;

  • Strong communication and organizational skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;

  • Global Medical Coverage;

  • Growth Opportunities;

  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Supervisor position at growetalents?
The salary for this Customer Support Supervisor role at growetalents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Supervisor job at growetalents remote?
Yes, this Customer Support Supervisor position at growetalents is remote, with team members based in Anywhere. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Support Supervisor at growetalents belong to?
This Customer Support Supervisor position is part of the Customer Operations Asia department at growetalents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Supervisor position at growetalents?
Click the "Apply Now" button on this page. You will be redirected to growetalents's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Support Supervisor job at growetalents posted?
This Customer Support Supervisor position at growetalents was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Supervisor
growetalents
Apply for this role ↗

You'll be redirected to growetalents's official application page on Greenhouse.