Call Center Manager
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Call Center Manager
glsllc· Collections
About this role
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
Who We're Looking For
We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.
You may be a great fit if you:
- Have experience leading call center, collections, customer service, operations, or financial services teams
- Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities
- Enjoy coaching employees and developing top performers
- Can effectively manage accountability, performance conversations, and employee development
- Think critically, solve problems quickly, and make sound business decisions
- Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences
- Are highly organized and able to balance competing priorities in a fast-paced environment
What You'll Do
- Lead, coach, and develop a team to achieve performance, quality, and service goals
- Conduct regular coaching sessions, call reviews, and performance discussions
- Monitor reports, call activity, and operational metrics to drive results
- Handle escalated customer situations and support issue resolution
- Identify opportunities to improve processes, workflows, scripting, and operational efficiency
- Partner with internal teams and vendors to support business objectives and compliance requirements
- Manage employee performance, attendance, scheduling, and time-off approvals
- Ensure adherence to company policies, procedures, and regulatory requirements
What You'll Bring
- Bachelor's degree required
- 3+ years of leadership or supervisory experience
- Experience in collections, consumer lending, auto finance, call center operations, or financial services preferred
- Strong coaching, employee development, and performance management skills
- Ability to influence others and navigate difficult conversations professionally
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and organizational skills
- Proficiency with Microsoft Office and other business systems
Best Fit
This role is ideal for a leader who enjoys developing people, using data to drive decisions, improving processes, and creating accountability. The strongest candidates have experience leading frontline operations teams in collections, lending, financial services, or high-volume customer contact environments and have a proven track record of improving team performance while delivering exceptional customer experiences.
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Frequently Asked Questions
Is the salary disclosed for the Call Center Manager position at glsllc?
The salary for this Call Center Manager role at glsllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Manager position at glsllc located?
This Call Center Manager role at glsllc is based in Greenville, South Carolina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Manager role at glsllc full-time or part-time?
This is listed as a Full Time position. It is posted as a Call Center Manager role in the Collections department at glsllc.
Which team or department does the Call Center Manager at glsllc belong to?
This Call Center Manager position is part of the Collections department at glsllc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Manager position at glsllc?
Click the "Apply Now" button on this page. You will be redirected to glsllc's official application portal hosted on lever where you can submit your application directly.
When was the Call Center Manager job at glsllc posted?
This Call Center Manager position at glsllc was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Manager
glsllc
You'll be redirected to glsllc's official application page on Lever.