Call Center Customer Service Agent
encora10· Mexico Billable
About this role
Job Title: Call Center Customer Service Agent
Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving
Experience: +3 years in Call Center or Customer Service)
Location: Mexico City (Paseo de la Reforma)
Schedule: 6:00 AM – 4:00 PM (CDMX Time)
Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving
Experience: +3 years in Call Center or Customer Service)
Location: Mexico City (Paseo de la Reforma)
Schedule: 6:00 AM – 4:00 PM (CDMX Time)
We are hiring a Call Center Customer Service Agent to join our team in Mexico City.
This position is onsite only and requires English B2 (conversational level). Candidates must be based in Mexico City.
Key Responsibilities
- Handle inbound customer calls in a professional and courteous manner
- Communicate fluently in both English and Spanish
- Provide accurate information about banking products, services, and policies
- Resolve customer inquiries during the first interaction whenever possible
- Complete follow-ups within established timelines
- Maintain strict confidentiality and compliance with company policies
- Accurately input, update, and verify customer data in internal systems
- Complete required documentation and request forms
- Use internal systems for call tracking, troubleshooting, and data entry
- Educate customers on bank products, identifying upselling and cross-selling opportunities
- Suggest process improvements to enhance customer experience and productivity
- Stay updated on banking products, services, and procedures
- Perform additional assigned duties
- High school diploma or equivalent
- English level B2 (conversational) required
- Basic computer skills and data entry ability
- Excellent communication skills and phone etiquette
- Strong problem-solving skills and customer-focused mindset
- Ability to work in a fast-paced onsite environment
- Previous experience in customer service or call center roles
- Knowledge of banking products and processes
Frequently Asked Questions
Is the salary disclosed for the Call Center Customer Service Agent position at encora10?
The salary for this Call Center Customer Service Agent role at encora10 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Customer Service Agent position at encora10 located?
This Call Center Customer Service Agent role at encora10 is based in Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Call Center Customer Service Agent at encora10 belong to?
This Call Center Customer Service Agent position is part of the Mexico Billable department at encora10. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Customer Service Agent position at encora10?
Click the "Apply Now" button on this page. You will be redirected to encora10's official application portal hosted on greenhouse where you can submit your application directly.
When was the Call Center Customer Service Agent job at encora10 posted?
This Call Center Customer Service Agent position at encora10 was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Customer Service Agent
encora10
You'll be redirected to encora10's official application page on Greenhouse.