Call Center Agent
ICAP OUTSOURCING SOLUTIONS
Call Center Agent
ICAP OUTSOURCING SOLUTIONS· Call Center
About this role
ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.
Key responsibilities include:
- Handling inbound customer calls and inquiries in a professional manner
- Logging and updating customer cases accurately in the CRM system
- Resolving billing and account issues, as well as addressing customer complaints
- Providing detailed product and service information, including troubleshooting support
- Supporting customers through chat, email, and social media channels
- High school diploma or equivalent
- 1+ year of experience in a call center or customer support environment
- Experience handling inbound customer support via phone, chat, and email
- Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
- Experience working to KPIs or targets in a customer support or call center setting
If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting.
*We handle every application with responsibility and absolute confidentiality.
**In line with the EU Pay Transparency Directive (EU) 2023/970, the salary range applicable to this position will be communicated to candidates by our consulting team during the initial telephone contact, before the interview process begins.
Frequently Asked Questions
Is the salary disclosed for the Call Center Agent position at ICAP OUTSOURCING SOLUTIONS?
The salary for this Call Center Agent role at ICAP OUTSOURCING SOLUTIONS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at ICAP OUTSOURCING SOLUTIONS located?
This Call Center Agent role at ICAP OUTSOURCING SOLUTIONS is based in Thessaloniki, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at ICAP OUTSOURCING SOLUTIONS full-time or part-time?
This is listed as a Full time position. It is posted as a Call Center Agent role in the Call Center department at ICAP OUTSOURCING SOLUTIONS.
Which team or department does the Call Center Agent at ICAP OUTSOURCING SOLUTIONS belong to?
This Call Center Agent position is part of the Call Center department at ICAP OUTSOURCING SOLUTIONS. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at ICAP OUTSOURCING SOLUTIONS?
Click the "Apply Now" button on this page. You will be redirected to ICAP OUTSOURCING SOLUTIONS's official application portal hosted on workable where you can submit your application directly.
When was the Call Center Agent job at ICAP OUTSOURCING SOLUTIONS posted?
This Call Center Agent position at ICAP OUTSOURCING SOLUTIONS was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
ICAP OUTSOURCING SOLUTIONS
You'll be redirected to ICAP OUTSOURCING SOLUTIONS's official application page on workable.