Call Center Agent
alphabeinsightinc
Call Center Agent
airpay· CRM
About this role
Job Title: Call Center Agent
Department: Customer Support / Operations
Reports To: Call Center Supervisor / Manager
Job Type: Full-time
Location: Vashi, Navi Mumbai
Job Summary: We are looking for a motivated and customer-focused Call Center Agent to join our team. The successful candidate will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide outstanding customer service to ensure customer satisfaction and loyalty.
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Document all customer interactions in the system accurately.
- Meet individual and team performance targets, including call handling time and customer satisfaction.
- Transfer calls or escalate issues to appropriate departments when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Participate in training and development programs as required.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a call center or customer service environment preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to handle high call volumes and work under pressure.
- Proficiency with computers and familiarity with CRM systems.
Working Conditions:
- Shifts may include evenings, weekends, and holidays.
- Sitting for extended periods and wearing a headset.
- Remote or on-site work depending on company policies.
Frequently Asked Questions
Is the salary disclosed for the Call Center Agent position at airpay?
The salary for this Call Center Agent role at airpay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at airpay located?
This Call Center Agent role at airpay is based in Navi Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at airpay full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Agent role in the CRM department at airpay.
Which team or department does the Call Center Agent at airpay belong to?
This Call Center Agent position is part of the CRM department at airpay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at airpay?
Click the "Apply Now" button on this page. You will be redirected to airpay's official application portal hosted on keka where you can submit your application directly.
When was the Call Center Agent job at airpay posted?
This Call Center Agent position at airpay was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
airpay
You'll be redirected to airpay's official application page on keka.