Cafe Attendant | Rottnest Express

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

If you want a lifestyle where your work is respected and valued and you thrive on guest interaction, then you are reading about the right role!

The ideal candidate will be passionate about creating positive guest experiences and will love the buzz from working in a busy tourism & hospitality environment. They will also be a team player with a demonstrated positive "can-do" attitude and have flexibility to work varied hours including early 6.00am starts, weekends and public holidays.

About The Role

The Northport Café Attendant works alongside the Café Supervisor and is responsible for providing exceptional customer service to guests and visitors. Ensuring that we stay true to our core promise of ‘Sharing Special Places and Shaping Lasting Memories’ with each and every customer interaction.

Key responsibilities will include:

• Delivering exceptional and engaging guest experiences and consistent service
• Taking and serving customer orders
• Operation of coffee machine and other café equipment
• Preparing, presenting, and cooking food, including maintaining food displays to a high standard
• Assisting with café menu development
• Helping to ensure café operation runs smoothly
• Cleaning of Café & Kitchen work area as required
• Processing customer purchases through POS system accurately and correctly
• Ensuring that the terminal’s tables, chairs and dining area remain clean and tidy at all times
• Adherence of operational procedures and WHS requirements

It is Desirable That You Have:

• A relevant qualification in Hospitality or equivalent experience - highly regarded
• SITHFAB021- Responsible Service of Alcohol or Approved Bar Managers highly regarded
• Food Handling Certificate
• HLTAID011 - Provide First Aid & Cardiopulmonary Resuscitation
• Barista Training - highly regarded
• Demonstrated experience in fast paced customer service environments.
• A strong personal commitment to excellent customer service
• Good understanding of coffee & food preparation and service
• Knowledge of Work Health and Safety, Food Handling and Hygiene requirements & guidelines

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise

Apply now. Join us!