C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep
EMW, Inc.· AAS
About this role
Deadline Date: Monday 7 September 2026
Requirement: Senior Technician (ICT Systems Operations and Maintenance)
Location: Norfolk, VA, US
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 408
Required Start Date: 13 October 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
- Escalates incidents to Level 2 support as necessary;
- Installs and maintains CIS assets for CSU Norfolk and supported customers;
- Installs and maintains Software on LAN workstations;
- Records all actions pertaining to CIS support in the approved ticket management system;
- Adheres to Technical Assistance Center SOP;
- Provides status updates for assigned requests via the approved ticket management system;
- Follows-up with users on completed requests prior to closing associated tickets;
- Contributes to accountability of CIS assets;
- Escalates User Complaint Management and Problem
- Reports to TAC Cell Head;
- Executes pro-activeness for all requests assigned to User Support Section;
- Adheres to work schedule, providing support by engaging directly with the customer;
- Must be able to engage professionally in a multi-national environment working with VIPs.
- Support to exercises and outside normal working hours may be required.
- Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Installation, operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
- Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
- A+ Fundamentals (Hardware / Software).
- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
Frequently Asked Questions
Is the salary disclosed for the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep position at EMW, Inc.?
The salary for this C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep role at EMW, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep position at EMW, Inc. located?
This C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep role at EMW, Inc. is based in Norfolk, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep role at EMW, Inc. full-time or part-time?
This is listed as a Contract position. It is posted as a C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep role in the AAS department at EMW, Inc..
Which team or department does the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep at EMW, Inc. belong to?
This C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep position is part of the AAS department at EMW, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep position at EMW, Inc.?
Click the "Apply Now" button on this page. You will be redirected to EMW, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep job at EMW, Inc. posted?
This C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep position at EMW, Inc. was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep
EMW, Inc.
You'll be redirected to EMW, Inc.'s official application page on workable.