Business Specialist

Job Summary

• Infor LN Manufacturing Consultant with a minimum of 10 years of experience in Infor LN ERP, including CloudSuite implementations and Application Management Services (AMS) support engagements.
• The consultant will be responsible for delivering end-to-end manufacturing solutions across Infor LN Manufacturing, Planning, Shop Floor Control, BOM, Routing, Quality Management, and Production Execution processes.
• The ideal candidate must possess strong techno-functional expertise, experience in global manufacturing environments, and hands-on exposure to Infor LN CloudSuite, Infor OS, and Infor ION integrations.
• The role requires active participation in implementation projects, business process transformation initiatives, and post-production support activities

Key Responsibilities

Cloud Implementation Responsibilities

• Lead business requirement gathering workshops with manufacturing stakeholders.
• Analyze current business processes and recommend industry best practices using Infor LN Manufacturing.
• Design and configure:
• Manufacturing
• Production Planning
• Shop Floor Control
• BOM Management
• Routing Management
• Work Centers
• Costing
• Repetitive Manufacturing
• Kanban
• Engineering Change Management
• Quality Management
• Conduct Fit-Gap analysis and prepare functional design documentation.
• Configure and validate standard Infor LN Manufacturing processes.
• Participate in CRP, SIT, UAT, and Production Deployment activities.
• Collaborate with technical teams for:
• Infor ION integrations
• IDM document management
• Workflow implementations
• MES integrations
• Third-party interface development
• Support data migration activities including:
• Data mapping
• Data cleansing
• Data validation
• Data reconciliation
• Prepare business process documentation and training materials.
• Support go-live and hypercare activities.
• Drive adoption of CloudSuite standard functionality and minimize customizations. 

AMS Support Responsibilities

• Provide L2/L3 support for Manufacturing-related incidents and service requests.
• Investigate and resolve production issues within SLA timelines.
• Perform root cause analysis (RCA) for recurring incidents.
• Support enhancement requests and change management activities.
• Conduct impact analysis for business and system changes.
• Monitor interfaces and integration jobs.
• Coordinate with business users and technical teams during issue resolution.
• Participate in release management and deployment activities.
• Develop knowledge repositories and support documentation.
• Recommend process improvements to reduce ticket volumes and improve operational efficiency.
• Support monthly service reviews and AMS governance meetings. 

Skill Requirements

Strong expertise in the following Infor LN modules:

Manufacturing

• Shop Floor Control
• Production Orders
• Manufacturing Planning
• Repetitive Manufacturing

Engineering

• BOM Management
• Routing Management
• Engineering Change Control

Planning

• Enterprise Planning
• Master Planning
• Material Planning
• Capacity Planning

Soft Skills

• Strong communication and presentation skills.
• Customer-facing consulting experience.
• Problem-solving and analytical mindset.
• Ability to work independently and lead workshops.
• Team mentoring and knowledge-sharing capabilities.
• Experience working in multi-cultural global environments.

Other Requirements

Required Experience

• Minimum 10+ years of ERP consulting experience.
• Minimum 7+ years of Infor LN Manufacturing experience.
• Minimum 3 full-cycle Infor LN Cloud or On-Premise implementation projects.
• Experience in at least one CloudSuite Industrial Manufacturing implementation.
• Experience in AMS support engagements for manufacturing clients.
• Experience managing customer workshops and stakeholder communication.