Business & Reporting Analyst

The Opportunity

The Business & Reporting Analyst supports the governance, performance management, and operational effectiveness of MGS Actuarial. The role delivers management reporting and analytical insights, supports strategic initiatives, and improves processes and tools for planning and decision-making.

Established in 2012, MGS Actuarial is a global center of excellence with more than 200 professionals supporting Valuation, Asset and Liability Modelling, Experience Analytics, Pricing, and other actuarial services. MGS Actuarial offers global career opportunities, a market-leading actuarial development program, job rotations, and a collaborative environment that supports professional growth.

Position Responsibilities:

• Support the delivery of departmental strategies and key initiatives in collaboration with stakeholders and decision-makers.
• Monitor initiatives and escalate risks, issues, and dependencies as needed.
• Prepare governance and management reports, including headcount analysis and seat optimization.
• Analyze and improve business processes to enhance efficiency and effectiveness.
• Develop and maintain tools and reports that support planning, performance monitoring, and decision-making.
• Validate data, investigate variances, and maintain the accuracy and integrity of reports.
• Coordinate project requirements, deliverables, and follow-up actions.
• Serve as a point of contact for MGS-wide initiatives and governance forums.

Required Qualifications:

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Finance, Business, or a related field.
• Experience delivering business, reporting, or process improvements.
• Advanced Microsoft Excel skills, including formulas, functions, data analysis, and reporting.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to analyze, document, and constructively challenge data, processes, and workflows.
• Effective written and verbal communication skills.
• Strong stakeholder management and collaboration skills.
• Detail-oriented, self-motivated, and able to manage competing priorities.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• At least two years of relevant experience in financial services, business operations, or middle- or back-office functions.
• Experience supporting process, technology, data, reporting, or automation solutions.
• Knowledge of data governance, data quality, and data-management practices.
• Experience managing projects or initiatives from planning through implementation.
• Proficiency in Microsoft Visio, Microsoft Project, or Power BI.
• Working knowledge of SQL, R, or Python.
• LOMA Level 1 certification or an equivalent industry qualification.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.