Business Process Manager

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Job Description

Role Purpose

This role supports the optimization of business processes in support of Takeda’s strategic objectives by identifying inefficiencies, implementing improvements, and promoting continuous progress.

Strategic Contribution

The Business Process Manager optimizes business processes in alignment with Takeda’s goals and objectives. This role focuses on process discovery, mapping, and design, identifying inefficiencies, supporting process transformation and enabling a culture of continuous improvement

Business Impact

The Business Processes Improvement Manager plays a pivotal role by supporting the transformation, simplification of enterprise processes using digital technologies, resulting in lean and stable processes across the organization. This role will support Takeda’s priority to ensure efficient, effective, enterprise processes and aligned with the company’s strategic objectives, while fostering a culture of continuous improvement and innovation.

Responsibilities

Process Analysis and Improvement (30%)

• Analyze existing business processes End-to-End to identify inefficiencies, bottlenecks and areas for improvement (including automation opportunities). Improvement opportunities are expected to be disruptive and transformative.

• Perform targeted business processes improvement studies upon request.

Collaboration with Cross-functional Teams (20%)

• Collaborate with cross-functional teams to design and implement process changes that enhance operational efficiency.

Documentation (20%)

• Create and maintain thorough documentation of process workflows, improvement plans, and outcomes.

Data Collection and Analysis (20%)

• Collect and analyze process performance and user experience data to support process improvement initiatives and ensure informed decision-making.

Training and Support (10%)

• Train the teams on Business Process mapping tools, design tools and related process automation tools.

• Support SMEs in setting-up the adequate training structure and strategy and provide ongoing support to ensure successful adoption and sustainability.

Requirements

Education & Certifications

• Bachelor’s degree in Engineering, Business Administration, or a related field.

• ABPMP recognized certification in Business Process Management; CBPA, CBPP or similar.

• Desired

• Scrum Agile methodologies (or similar) for iterative improvement and adaptability.

• Familiarity with Design Thinking approaches and experience with human centric design.

• Training in automation tools and techniques to automate repetitive tasks and improve process efficiency.

• Project management courses and certifications like CAPM (Certified Associate in Project Management) or PMP.

Experience

• Minimum 3 years experience in a business processes management or process transformation role.

• Experience in Change Management and successful business processes improvement implementation.

• Proven experience with process mapping and modeling tools (e.g. Signavio, Bizagi).

• Understanding of change management principles.

• Demonstrated teaching and coaching skills.

• Deep understanding of business process optimization, with experience in the pharmaceutical or related industry.

• Proficiency in process mapping and modeling tools (e.g. Signavio, Bizagi, Visio) to visually represent workflows.

• Strong analytical abilities to identify process inefficiencies and areas for improvement.

• Basic proficiency in process mining to analyze transactional data.

• Knowledge of various tools and techniques to automate repetitive tasks and enhance process efficiency (including Robotic Process Automation, Agentic AI).

• Excellent problem-solving skills with a focus on developing innovative solutions.

• Develop and execute strategies with minimum guidance.

• Demonstrated ability to lead cross-functional teams to drive process improvements.

• Strong coordination and planning skills to manage complex initiatives and ensure alignment with company goals.

• Excellent organizational and project management skills, capable of driving multiple initiatives concurrently.

• Drive effective change management and stakeholder engagement strategies to reach the goals of the program.

• Ability to work effectively in cross-functional teams and drive process enhancements.

• Drives innovation through the replication of best practices and continuous improvement initiatives.

• Autonomy to design and implement process changes, with a focus on achieving measurable improvements.

Locations

Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

For information about our benefits, please click here.

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