Business Operations Partner

Position Overview

We are looking for a highly driven and results-oriented Business Operations Partner who can serve as the right hand to the business owner. This role combines the responsibilities of an Executive Assistant, Operations Manager, Team Leader, and Project Manager. The ideal candidate is proactive, highly organized, confident in leading teams, and capable of managing multiple business functions, including operations, project execution, and e-commerce initiatives.

This is not a traditional assistant role. We are seeking someone with a strong personality who can take ownership, make decisions, hold team members accountable, and help drive the business forward.

Key Responsibilities

Executive & Business Support

• Act as the primary support and strategic partner to the business owner.
• Manage calendars, meetings, priorities, and business communications.
• Prepare reports, presentations, and operational updates.
• Anticipate challenges and proactively recommend solutions.

Operations Management

• Oversee daily business operations and ensure processes run efficiently.
• Develop and improve SOPs, workflows, and internal systems.
• Monitor KPIs and operational performance.
• Coordinate across departments to ensure smooth execution of business goals.

Project Management

• Lead projects from planning through execution and completion.
• Establish timelines, milestones, and accountability measures.
• Manage resources and ensure projects are delivered on time.
• Identify risks and proactively resolve roadblocks.

Team Leadership

• Lead and manage remote team members across various functions.
• Conduct regular check-ins, performance monitoring, and coaching.
• Foster accountability, productivity, and a high-performance culture.
• Coordinate hiring, onboarding, and team development when necessary.

E-Commerce Operations

• Support and manage e-commerce initiatives and online business operations.
• Coordinate with marketing, customer service, fulfillment, and product teams.
• Monitor sales performance, inventory, and customer experience.
• Identify opportunities to improve operational efficiency and profitability.

Qualifications

• 3+ years of experience in Business Operations, Executive Assistance, Project Management, Operations Management, or a similar leadership role.
• Proven experience managing remote teams.
• Strong project management and organizational skills.
• Experience working with e-commerce businesses.
• Exceptional communication skills in English (written and verbal).
• Strong leadership presence with the confidence to make decisions and drive accountability.
• Highly proactive, resourceful, and solution-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Preferred Experience

• Experience with Shopify, Amazon, WooCommerce, or other e-commerce platforms.
• Familiarity with project management tools such as Asana, ClickUp, Monday.com, Trello, or Jira.
• Experience with CRM systems, automation tools, and business reporting.
• Background supporting founders, CEOs, or executive leadership teams.