Business Operations Associate

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

• Technical Strategy: Shape the overarching automation strategy and solution design, proactively identifying areas for optimization and unlocking new technical opportunities.
• Technical Execution: Utilize experience across various cloud tools, frameworks, and languages—specifically Google Cloud Platform (GCP), Azure, Airflow, GitHub, Argo, Python, and AppsScript (but not limited to).
• Development & Deployment: Autonomously design, develop, and deploy scalable automation solutions with minimal supervision.
• Cross-Functional Collaboration: Partner effectively with Operations, Product Management, and Software Development Engineers (SDEs). Apply strong project management and stakeholder relationship skills to drive alignment.
• Documentation: Create, own, and maintain comprehensive technical documentation tailored for both technical and non-technical stakeholders.

• Experience: 4+ years of professional experience as an Automation Specialist, Analytics Engineer, Solutions Engineer, Data Analyst, or in a similar technical role.
• Education: Bachelor’s degree (BS) in a STEM discipline, such as Statistics, Computer Science, Analytics, or Engineering.
• Technical Skills: Proficiency in coding with Python and JavaScript. Proven ability to work independently to develop and launch automation solutions.
• Analytical Skills: Strong capability to analyze large datasets, detect patterns, deliver actionable insights, and establish KPIs/metrics to track performance.
• Communication: Exceptional written and verbal communication skills, with the ability to clearly present complex data insights to various audience levels.
• Problem-Solving & Interpersonal Skills: A proactive, first-principles thinker dedicated to continuous improvement and data-driven results. Strong interpersonal skills with a proven track record of building collaborative cross-functional relationships.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Ciudad de México office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

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