Business Operation Specialist
zeissgroup· Carl Zeiss (Shanghai) Co., Ltd.
About this role
- Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking.
- Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warranty, maintance period . Closely work with service team for order tracking.
- Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI.
- Generate data for monthly/weekly report upon request for responsible customers/areas.
- Using available data from key system for statistical analysis to support business.
- Assist goods and sample return, exchange, or cancellation process by working with logistics
- Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
- Coordinate with logistics and finance team follow-up on customer payment/delivery
- Support back office administration work and other ad-hoc support
- Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
- System testing for all changes updates and follow the global testing plan
Requirements
Education
- Bachelor degree in business administration, management or relevant field
Experience
- 5 years or above in sales and/or service administration
- Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.
Other skills
- Basic or above English communication and writing capability.
- IT skills: all office software, especially Excel, Power BI will be a plus
- Knowledge/skills: Customer Service, Data Management & Reporting
- Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus
- Good communication skills cross functions and regions
- Capable to handle customer’s urgent request under pressure individually.
- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
Your ZEISS Recruiting Team
Frequently Asked Questions
Is the salary disclosed for the Business Operation Specialist position at zeissgroup?
The salary for this Business Operation Specialist role at zeissgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Operation Specialist position at zeissgroup located?
This Business Operation Specialist role at zeissgroup is based in Shanghai. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Operation Specialist role at zeissgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Business Operation Specialist role in the Carl Zeiss (Shanghai) Co., Ltd. department at zeissgroup.
Which team or department does the Business Operation Specialist at zeissgroup belong to?
This Business Operation Specialist position is part of the Carl Zeiss (Shanghai) Co., Ltd. department at zeissgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Operation Specialist position at zeissgroup?
Click the "Apply Now" button on this page. You will be redirected to zeissgroup's official application portal hosted on workday where you can submit your application directly.
When was the Business Operation Specialist job at zeissgroup posted?
This Business Operation Specialist position at zeissgroup was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Operation Specialist
zeissgroup
You'll be redirected to zeissgroup's official application page on Workday.