Business Office Financial Counselor

Overview

Join Lakeland Behavioral Health!

Business Office Financial Counselor

Monday - Friday

$20/hour

At Lakeland Behavioral Health, every role contributes to the healing journey of our patients. We are seeking a compassionate, detail-oriented Business Office Financial Counselor to help patients and families navigate the financial side of their care while supporting our mission of providing quality behavioral health services.

Required:

• Three or more years' experience in related field required. 
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

What You'll Do

• Verify insurance benefits and patient information
• Audit admission paperwork for accuracy and completeness
• Provide financial counseling and explain insurance benefits and patient responsibilities
• Collect copays, deductibles, and other out-of-pocket expenses
• Assist patients with financial assistance applications and payment arrangements
• Maintain collection, charity, and adjustment records
• Review account information and take timely action to support payment resolution

What We're Looking For

• Strong attention to detail and organizational skills
• Excellent customer service and communication abilities
• A compassionate, professional approach when discussing financial matters
• Experience with healthcare billing, insurance verification, or collections preferred

At Lakeland Behavioral Health, you'll join a team committed to making a meaningful difference in the lives of those seeking mental health support.

Apply today and help make a positive impact, one patient at a time.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required. 
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable                                                                                                                                                                                                                                                                                                                           

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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