Business Execution Consultant - Incident Management

About this role:

Wells Fargo is seeking a Business Execution Consultant to support the Incident Management team to manage technology and business incidents that impact Merchant Services. Learn more about the career areas and business divisions at wellsfargojobs.com.

Wells Fargo Merchant services are financial solutions that help businesses accept and process payments. Wells Fargo provides a complete suite of tools, including hardware and software to accept payments in person, online, or by phone. Plus, our solutions help you manage operations and uncover opportunities to grow your business.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
• Determine areas of strength or Business Execution opportunity within defined scope of work.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
• Utilize independent judgment to guide moderate risk deliverables.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
• Collaborate and consult with leaders and executive management.
• Provide work direction to less experienced Strategy and Execution staff.
• Review, refer, and track incidents through their lifecycle.
• Facilitate communications to stakeholders at all levels of Merchant Services.
• Drive action items stemming from incidents.
• Reporting on metrics related to incident management (time to resolve, volume, trends, etc.).

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Bachelor’s Degree in a technical discipline (Computer Science, Cybersecurity, Information Technology, etc.).
• Proficiency with ServiceNow, Jira and Everbridge.
• Strong knowledge of IT infrastructure including networks, databases, cloud services, and common applications
• Experience with incident management, technology or business incidents, reporting.
• Knowledge and understanding of financial services.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical skills with high attention to detail and accuracy.

Job Expectations:

• Ability to work at one of the locations in the job posting.
• This position does not offer relocation assistance.
• This position currently offers a hybrid work schedule.
• This position does not offer VISA sponsorship.

Posting Location:

• 1150 West. Washington Street., Tempe, Arizona, 85288

​Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.