Business Development Representative

Business Development Representative (BDR) About ServiceChannel

ServiceChannel is the leading cloud-based platform for facilities management, helping the world's most recognized brands manage repair, maintenance, and asset performance across their locations.

More than 500 organizations—including CVS Health, Louis Vuitton, Adidas, Chipotle, Trader Joe's, and Under Armour—rely on ServiceChannel to deliver better experiences for customers and employees while improving operational efficiency across thousands of locations worldwide. As the market leader in facilities management technology, ServiceChannel continues to innovate through advanced analytics, IoT, artificial intelligence, and workflow automation.

In 2021, ServiceChannel joined Fortive, a global family of technology companies united by a common purpose: building a stronger, safer, and smarter world. Fortive accelerates ServiceChannel's growth through world-class business systems, employee development, and operational excellence. 

The Opportunity

We're looking for a motivated, curious, and ambitious Business Development Representative to join our growing sales organization.

This is not a transactional prospecting role.

As a BDR at ServiceChannel, you'll partner closely with Account Executives to identify opportunities, develop account strategies, engage senior decision-makers, and generate pipeline within some of the world's largest retail, restaurant, grocery, convenience store, hospitality, healthcare, and financial services organizations.

You'll learn how enterprise software is sold, develop expert-level prospecting and business communication skills, and gain exposure to modern go-to-market strategies used by high-performing SaaS organizations.

This role is ideal for someone who is looking to build a long-term career in technology sales and wants to grow into future opportunities within Account Executive, Account Management, Customer Success, or Sales Leadership roles.

What You'll Do Generate Pipeline

• Create new sales opportunities through strategic outbound prospecting across phone, email, LinkedIn, and other channels.
• Identify and engage decision-makers and influencers within target accounts.
• Schedule qualified meetings between prospective customers and ServiceChannel Account Executives.
• Uncover business challenges, priorities, and initiatives that align with ServiceChannel solutions.
• Consistently achieve and exceed monthly pipeline generation goals.

Build Account Intelligence

• Research target accounts, industries, and stakeholders.
• Develop account plans and prospecting strategies alongside Account Executives.
• Monitor buying signals, organizational changes, technology initiatives, and other trigger events.
• Build and maintain accurate account and contact data within Salesforce.

Partner with Sales Leadership

• Collaborate closely with Account Executives to prioritize territories and target accounts.
• Participate in pipeline reviews, coaching sessions, enablement programs, and strategic planning discussions.
• Share market feedback, competitive insights, and customer trends to improve go-to-market execution.

Execute with Excellence

• Maintain activity, account, and pipeline hygiene within Salesforce and other sales tools.
• Follow established sales processes while continuously testing and improving messaging approaches.
• Handle objections professionally and maintain resilience through complex sales conversations.
• Represent ServiceChannel with professionalism, credibility, and curiosity in every customer interaction.

What Success Looks Like

Success in this role is measured by:

• Qualified meetings created
• Sales pipeline generated
• Meeting-to-opportunity conversion rates
• Territory development and account penetration
• Quality of engagement with target personas
• Collaboration with Account Executives and cross-functional teams
• Consistent achievement of performance goals

Qualifications Required

• 1+ years of experience in a BDR, SDR, Inside Sales, Business Development, or related customer-facing role.
• Excellent written and verbal communication skills.
• Proven ability to meet or exceed performance goals.
• Strong business acumen and interpersonal skills.
• Experience using Salesforce or a similar CRM platform.
• Ability to research accounts, identify stakeholders, and engage senior-level business professionals.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.

Preferred

• Experience in a B2B SaaS environment.
• Familiarity with modern sales engagement and intelligence platforms such as Gong, Gong Engage, Salesloft, Nooks, ZoomInfo, LinkedIn Sales Navigator, 6sense, and similar tools.
• Experience generating pipeline through outbound prospecting.
• Experience working in a metrics-driven sales organization.

Who You Are

• Curious and eager to learn.
• Competitive but highly collaborative.
• Resourceful, proactive, and resilient.
• Coachable and open to feedback.
• Organized and detail-oriented.
• Comfortable navigating ambiguity and change.
• Driven by growth, ownership, and continuous improvement.
• Possess high emotional intelligence and strong business professionalism.
• Bring a team-first mentality and a strong work ethic.

Why ServiceChannel? Build a Career

Many of our top-performing sales professionals began their careers in Business Development. You'll receive formal training, ongoing coaching, and exposure to enterprise sales strategies that accelerate professional growth.

Work with Enterprise Customers

You'll engage with some of the largest multi-location brands in the world and learn firsthand how complex software buying decisions are made.

Make a Meaningful Impact

Our BDR team is on the front line of revenue generation. The pipeline you create directly impacts company growth and market expansion.

Join a Market Leader

ServiceChannel is trusted by leading brands across more than 70 countries and continues to define the facilities management technology category through innovation and customer success. 

Compensation & Benefits

• Competitive base salary
• Uncapped commission opportunities
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Health Savings Account (HSA)
• Professional development and training programs
• Career growth opportunities across ServiceChannel and Fortive
• Employee wellness and support programs

Hiring Manager's Note

The best candidates for this role aren't simply looking for a job—they're looking for a career. If you're intellectually curious, motivated by growth, energized by customer conversations, and excited to learn how modern enterprise sales works, we'd love to meet you.