Summary:

By securing new business opportunities for World Courier, while maintaining and developing relationships with existing clients, it requires collaborative, innovative and customer focus.

Responsibilities:

• To secure new business opportunities for World Courier, while maintaining and developing relationships with existing clients.

• Key contact person for customers ensuring smooth day-to-day operations and the coordination of activities to meet service level standards agreed upon. The executive must at all the times, maintain the highest service level.

• To manage all existing and potential World Courier customers in Taiwan.

• To serve all World Courier customers effectively and identify and secure Up-selling and Cross-selling opportunities.

• To qualify all internal and external lead sources.

• To quantify revenue potential and validate customer information and needs through using the selection criteria (Needs Analysis Form) to produce quality leads and accounts to ensure World Courier achieves quotations and closure for customers.

• To meet set call targets according to customer call cycle plan, which is reviewed yearly and updated monthly.

• Monitor and review the existing network capability, with all aspects including agents, suppliers, truckers & airlines, to achieve cost effective and high quality service.

• Develop new agents & suppliers to ensure strengthened domestic network, infrastructure & coverage. Continuous improvements in service solutions & quality.

• To ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.

• Create & implement sales strategies and plans to develop business opportunities.

• To coordinate and manage Direct Marketing programs and ensure appropriate follow up.

• To provide marketing and sales support to Branch Manager.

• To participate in tradeshows/exhibitions.

• To provide customer-oriented service at all times relating to specific sales issues.

• To answer all telephone enquiries as per World Courier standards.

• To investigate and resolve customer issues and complaints.

• To proactively inform customers of any service failure and relevant operational service changes timely, and the alternative actions taken.

• To liaise proactively and effectively with Operations/back-office/support staff to ensure a high standard of customer service.

• To use the pipeline management tool and CRM system and ensure that business from new and existing customers are successfully negotiated in a timely manner.

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Education:

• Bachelor's degree in business administration, marketing, communications, or a related field, or equivalent experience required.

Experience:

• Minimum 2 years’ sales experience in related air-express industry preferred.

• Comprehensive knowledge of distribution and logistics concepts.

• Commercial and Customer focus.

• Computer literate (Excel, Word, PowerPoint, Outlook).

• Strong English comprehension and communication is essential.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned