Business Communication & Cultural Change Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005051

Role Duties and Responsibilities

• Develop and execute change management strategies for transforming transitions.
• Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps.
• Align change plans with business goals, CPO policies, and legal requirements.
• Communication Leadership
• Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences.
• Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications.
• Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust.
• Stakeholder Engagement
• Partner with the relevant stakeholders to coordinate communication and change activities.
• Facilitate workshops, feedback sessions, and training to support adoption and morale.
• Act as a trusted advisor to senior leaders on communication tone, timing, and strategy.
• Monitoring & Reporting Track change adoption metrics and communication effectiveness.
• Adjust strategies based on feedback, pulse surveys, and business outcomes.
• Provide regular updates to leadership on progress, risks, and mitigation plans.

Essential Skills, Experience and Certifications

• Bachelor's or Master's degree in Communications, Business, HR, or related field.
• 5+ years in business communication or cultural change management.
• Strong understanding of change management methodologies
• (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model).
• Excellent communication, leadership, and interpersonal skills.
• Experience and ability to influence and engage stakeholders at all levels of the organization.

Working Location

• The Hague, Netherlands

Working Policy

• Hybrid (75% on-site)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance