Business Banking Officer
firstpremier
Business Banking Officer
multitude· Multitude Bank p.l.c.
About this role
We are looking for a Business Banking Officer to support the growth and servicing of our business-banking portfolio. In this role, you will assist SME and corporate clients with onboarding, account servicing and payment-related requests while ensuring full compliance with KYC, AML/CFT and internal-risk requirements. You will work closely with Sales, Operations, Compliance and other teams to deliver excellent customer experiences and help improve our business-banking processes.
This position is offered on a fixed-term contract for 12 months.
Key responsibilities
Act as a primary contact for business customers, responding to enquiries and providing clear, accurate information on products, services and processes.
Support the acquisition, onboarding and ongoing servicing of SME, corporate and other non-retail clients.
Collect, review and maintain client documentation, including company, director, signatory and ultimate beneficial owner information.
Coordinate customer due diligence, screening and risk-assessment activities with Compliance and other relevant control functions.
Identify incomplete, inconsistent or higher-risk cases and escalate them promptly in line with internal procedures.
Assist business customers with account opening, maintenance, payment and deposit-related service requests, and issue resolution.
Maintain accurate records of customer interactions, applications, documentation, decisions and follow-up actions.
Work closely with Sales, Operations, Product, Risk, Compliance, Legal and Customer Service to deliver timely customer outcomes.
Monitor service performance, recurring customer issues and operational risks; recommend practical process improvements.
Support the launch or enhancement of business-banking products by providing customer and operational input.
Treat customer data confidentially and act with integrity, fairness and transparency in all business dealings.
Required qualifications and experience
Bachelor’s degree in Business, Finance, Banking, Economics or a related field, or equivalent relevant experience.
2+ years’ experience in business banking, corporate/SME customer service, banking operations, onboarding or a similar financial-services role.
Working knowledge of KYC/CDD, AML/CFT and sanctions-screening principles for legal entities and beneficial owners.
Understanding of business-banking products, customer journeys and operational processes.
Strong customer communication, organisation and stakeholder-management skills.
High attention to detail, sound judgement and ability to manage multiple cases to deadlines.
Proficiency with Microsoft Office and CRM/core-banking or workflow systems.
Professional English required; additional relevant European languages are an advantage.
The starting salary for this position is €27k gross per year.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
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Frequently Asked Questions
What is the salary for the Business Banking Officer role at multitude?
The listed salary for this Business Banking Officer position at multitude is EUR 27K+. This is an Full time role.
Where is the Business Banking Officer position at multitude located?
This Business Banking Officer role at multitude is based in Gzira Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Banking Officer role at multitude full-time or part-time?
This is listed as a Full time position. It is posted as a Business Banking Officer role in the Multitude Bank p.l.c. department at multitude.
Which team or department does the Business Banking Officer at multitude belong to?
This Business Banking Officer position is part of the Multitude Bank p.l.c. department at multitude. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Banking Officer position at multitude?
Click the "Apply Now" button on this page. You will be redirected to multitude's official application portal hosted on workday where you can submit your application directly.
When was the Business Banking Officer job at multitude posted?
This Business Banking Officer position at multitude was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Banking Officer
multitude · 💰 EUR 27K+
You'll be redirected to multitude's official application page on Workday.