Building Services and Contracts Manager

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - we are building the planet’s most admired and compelling brand ecosystem

Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

The Role:

The Building Services Manager is responsible for the strategic and operational management of all company buildings, infrastructure and support services, ensuring facilities operate safely, efficiently and in line with business objectives. The role oversees maintenance, compliance and performance of building services, leading internal teams and external providers while managing budgets, resources and vendor performance. It also drives continuous improvement and ensures all regulatory and health & safety standards are met.

Key Responsibilities:

This role plays a key part in supporting site performance by maintaining a safe, reliable environment and leading initiatives to improve efficiency, sustainability and overall standards.

• Oversee day-to-day facilities operations, ensuring effective maintenance of all buildings, systems and services
• Develop and implement facilities strategies, policies and maintenance programmes (preventative and reactive)
• Lead and manage facilities teams, including recruitment, training and performance management
• Ensure compliance with all health, safety, environmental and regulatory requirements
• Manage budgets, forecasts and cost control initiatives
• Oversee vendor relationships, contracts and service delivery against SLAs
• Lead capital projects, refurbishments and space planning activities
• Monitor and optimise building systems (e.g. HVAC, electrical, fire and security)
• Ensure emergency planning and business continuity readiness
• Maintain accurate records and reporting, supporting wider operational needs through effective stakeholder collaboration

Qualifications

What we're looking for:

• Proven experience in facilities management, building operations, or a related field
• Demonstrated leadership experience managing teams and contractors
• Strong knowledge of building systems, maintenance practices, and compliance standards
• Experience managing budgets, contracts, and vendor performance
• Relevant certifications (e.g., IWFM, NEBOSH, or equivalent) are preferred
• Strong leadership and people management skills
• Excellent organizational and project management abilities
• Financial acumen and budget management expertise
• Effective communication and stakeholder management skills
• Problem-solving and decision-making capabilities
• High attention to detail and commitment to safety and quality
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team.