Building Operations Manager

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Job Summary

The Building Operations Manager serves as a critical bridge between technical building operations and day-to-day property management functions. This role is ideal for a seasoned Building Engineer seeking to expand into property management while maintaining hands-on oversight of building systems, vendor performance, tenant satisfaction, and operational excellence.

The position combines technical facility expertise with administrative, financial, and customer service responsibilities to ensure the property is operated safely, efficiently, and in accordance with ownership objectives.

Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Building Operations and Engineering

• Oversee the operation, maintenance, and repair of all building systems, including: HVAC, Electrical, Plumbing, Fire/Life Safety Systems, Building Automation Systems (BAS), Structural and architectural components
• Perform routine inspections and identify corrective actions.
• Coordinate preventive and predictive maintenance programs.
• Respond to building emergencies and after-hours service calls as needed.
• Maintain compliance with all local, state, and federal regulations, including workplace safety and emergency response planning.
• Manage work order completion and ensure service level expectations are met.

Property Management Support

• Serve as a primary point of contact for tenants and corporate employees regarding service requests and building concerns.
• Conduct tenant meetings and maintain positive tenant relations.
• Coordinate tenant improvement projects and move-in/move-out activities.
• Support lease administration and ensure compliance with lease obligations.
• Assist in preparing annual operating budgets and capital expenditure plans.
• Review invoices, track expenses, and support monthly financial reporting.

Vendor and Contractor Management

• Assist in the solicitation of bids and evaluation of proposals, and manage on site contractor performance.
• Coordinate service providers to ensure work is completed safely, on schedule, and within budget.
• Conduct regular vendor performance reviews.
• Verify contractor compliance with insurance and safety requirements.

Financial & Administrative Responsibilities

• Monitor operating expenses and identify cost-saving opportunities.
• Assist with budget forecasting and variance reporting.
• Review and approve maintenance-related invoices.
• Maintain accurate property records, maintenance logs, and compliance documentation.
• Utilize CMMS, work order, and property management systems effectively.
• Process and distribute mail and manage packing and shipping services for the corporate headquarters.

Ensuring Regulatory & Operational Excellence:

• Maintain the integrity of WaFd’s business needs in all processes and activities.
• Adhere to bank policies and procedures designed to comply with federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of reports and other recordkeeping requirements.
• Complete and pass all assigned eLearning courses and assigned certifications as required.
• Always adhere to security and compliance procedures. 
• Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.

Other duties may be assigned.

Qualifications

Education/Skills/Training/Experience:

• 5+ years of commercial building engineering or facilities management experience.
• Strong working knowledge of HVAC, electrical, plumbing, and building automation systems.
• Experience managing vendors and service contracts.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• College Degree in related field with 5+ years of commercial building engineering or facilities management experience.
• Experience supporting commercial property management operations.
• Budgeting and financial reporting experience.
• CMMS and property management software experience.
• Real estate or facilities management certifications.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

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