BRM Quality Auditor, BRM
Amazon· Customer Service
About this role
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less
The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The BRM Quality Auditor will:
Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned
Key job responsibilities
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less
The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The BRM Quality Auditor will:
Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned
The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The BRM Quality Auditor will:
Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned
Key job responsibilities
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less
The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The BRM Quality Auditor will:
Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned
Basic qualifications
- 6+ months of SDS Resolution Specialist experience
Preferred qualifications
- Experience communicating with a wide range of stakeholders, including peers and leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the BRM Quality Auditor, BRM position at Amazon?
The salary for this BRM Quality Auditor, BRM role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the BRM Quality Auditor, BRM position at Amazon located?
This BRM Quality Auditor, BRM role at Amazon is based in Chennai, Tamil Nadu, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the BRM Quality Auditor, BRM role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a BRM Quality Auditor, BRM role in the Customer Service department at Amazon.
Which team or department does the BRM Quality Auditor, BRM at Amazon belong to?
This BRM Quality Auditor, BRM position is part of the Customer Service department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the BRM Quality Auditor, BRM position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the BRM Quality Auditor, BRM job at Amazon posted?
This BRM Quality Auditor, BRM position at Amazon was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
BRM Quality Auditor, BRM
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.