Branch Manager

Responsibilities / Tasks

Service Sales

• Responsible for service sales budget and gross margin achievement
• Maintain machine installed databases.
• Follow up on spare parts & service quotations.
• Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
• Actively promote SLA and renewal for expiry SLA.
• Monitor and follow up on account receivable.
• Plan regular visits to customer site and maintain strong relationships with existing clients
• Review customer needs and proactively add value to strengthen service package. 
• Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
• Act as the primary contact for all service-related commercial activities for Separators and Decanters.
• New machines sales support – technical support and onsite meeting.

Service Operation

• Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
• First point of contact for service sales and service execution
• Monitor overhaul execution and job reporting  
• Monitor and control stock level
• Fulfilling ISO and local governance requirement
• Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
• Participate in the preparation of annual service departmental budget and capital appropriation. 
• Makes clear agreements with internal and external parties and ensures compliance & safety
• Execute any new direction from superior / organization
• To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
• Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.

Your Profile / Qualifications

• Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
• Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
• Minimum 3 - 5 years of managing responsibility in similar industry
• Good oral, written and presentation skills in the English language are essential.
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).

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