BMW Digital Brand Specialist

hoffman· Sales
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📍 Waterbury, CT, USOTHER

About this role

Overview

Generate sales appointments and vehicle sales opportunities through proper handling of incoming calls, internet leads, text messages, lease renewals & orphan customers.  Contact current and potential customers regarding special sales campaigns and offers.

Responsibilities

  • Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.

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  • Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by Brand Specialist.

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  • Complete sales technique, lead management software & vehicle product knowledge training.

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  • Meet objectives for appointment setting and vehicle deliveries.

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  • Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.

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  • Assign and ensure timely & accurate responses for all internet leads, text leads, etc.

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  • Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.

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  • Assist Sales Management in evaluating 3rd party lead providers in order to make recommendations as necessary.

    • Qualifications

  • High School Diploma

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  • 1-2 years’ experience in the automotive industry or customer service orientated environment preferred

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  • Possesses effective communication skills: oral, written, listening.

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  • Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

    • Frequently Asked Questions

    Is the salary disclosed for the BMW Digital Brand Specialist position at hoffman?
    The salary for this BMW Digital Brand Specialist role at hoffman is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the BMW Digital Brand Specialist position at hoffman located?
    This BMW Digital Brand Specialist role at hoffman is based in Waterbury, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the BMW Digital Brand Specialist role at hoffman full-time or part-time?
    This is listed as a OTHER position. It is posted as a BMW Digital Brand Specialist role in the Sales department at hoffman.
    Which team or department does the BMW Digital Brand Specialist at hoffman belong to?
    This BMW Digital Brand Specialist position is part of the Sales department at hoffman. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the BMW Digital Brand Specialist position at hoffman?
    Click the "Apply Now" button on this page. You will be redirected to hoffman's official application portal hosted on icims where you can submit your application directly.
    BMW Digital Brand Specialist
    hoffman
    Apply for this role ↗

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