Blue Star - Claims Assistant

Claims Assistant Job Description

Blue Star Claims LLC is a Third-Party Administrator specializing in Occupational Accident claims and Trucking Physical Damage and Cargo claims throughout the United States. This is an excellent opportunity to work in a growing and dynamic work environment. We believe in delivering a high-quality work product to our clients with emphasis on communication and service. We believe in providing an environment where employees enjoy coming to work every day, provide the resources needed to perform their job and assign manageable caseloads.

The Occupational Accident Claims Assistant is responsible for assisting Adjusters with the duties outlined below and will work together as a Team with the Adjusters to develop a system that works for them. Each Claims Assistant will back up another during scheduled time out of the office, to be coordinated with other Assistants and Adjuster when possible.

Claims Assistants and Adjusters report to their Supervisor(s).

Administrative Duties will include, but not be limited to:

• Contact claimants by phone to obtain information necessary for claim adjusting
• Submit requests for medical records and coordination of benefits (COB) as needed

• Contact providers for additional treatment information
• Follow up on receipt of lease/IC agreements and earned income until received as requested
• Contact providers for updates following appointments/obtain work status/notes as requested
• Return voicemails for Adjusters as requested
• Assist with bill status calls as requested
• Request, review, and document police reports as assigned
• Review and document ISO reports as assigned
• Request child support lien documentation as requested
• Follow up on completed claim forms with IC as assigned
• Review and document Claim Form and SOAP using note template
• Review and document MTPL
• Claim correspondence preparation and submission
• Upload documents for Adjusters on urgent as-needed basis
• Assist with claim closure as requested
• Process medical bills under $5,000 (following bill processing protocols)
• Perform other duties as assigned

Claims Assistant tasks are expected to be completed within 5 business days of the assigned due date.

REQUIREMENTS: 

• Highschool diploma or equivalent
• One year of administrative or office experience preferred
• Microsoft Office experience
• Completion of our pre-employment assessment via the link below. https://www.ondemandassessment.com/o/JB-87PS9BLTA/landing?u=1166563