Billing Specialist II

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.  Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Billing Specialist II is responsible for auditing customer invoices to ensure accuracy and compliance, obtaining approvals for ad-hoc billing, and monitoring accurate payment processing. This role also involves proactively resolving billing issues by collaborating with third-party providers and delivering customized solutions, while leveraging data analysis to identify trends and inefficiencies and recommending policy enhancements to improve billing accuracy.

Responsibilities

• Responsible for auditing customer invoices against their respective rate cards to guarantee accuracy and compliance. Obtain customer authorization for ad-hoc billing and ensure invoices are processed and payments are applied correctly.
• Proactively identify potential issues, implement corrective measures, request adjustments from third-party service providers, and provide tailored solutions to billing issues, ensuring customer satisfaction and maintaining positive relationships through effective communication and negotiation. 
• Utilize data-driven analysis to identify trends, discrepancies, and inefficiencies, providing recommendations to shape effective operational policies and enhance processes to improve billing accuracy, reduce errors, and guide management decisions.
• Offering feedback to station personnel, station managers, and regional managers to enhance billing processes and, when necessary, leading instructions on implemented processes to improve AIT's overall financial health.
• Responsible for creating and distributing Statements of Account to freight payment companies, conduct weekly discussions to resolve open exceptions, and communicate discrepancies with stations to minimize errors.
• Demonstrate proactive problem-solving and advisory capabilities to ensure operational policies remain adaptable and aligned with evolving business needs. Foster cross-functional collaboration to support a comprehensive approach to policy development and implementation, incorporating diverse perspectives throughout the process.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education• Bachelor's Degree Finance, Accounting, or work experience equivalent in a related field. (Required) Experience• 5+ years Experience in financial reporting, analysis, or accounting, preferably in freight forwarding (Required) Knowledge, Skills, and Abilities • Microsoft Suite High • CargoWise Medium • AS400 Medium • Accounting background High • Transportation and logistical knowledge Medium • Excellent organization and planning High • Ability to work independently in a fast paced, high volume environment High