Billing Specialist
brightspring
Billing Specialist
aircall· 10007 - Billing Support
About this role
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
Key Responsibilities:
- Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics
- Maintain accurate customer account balances
- Collaborate closely with the Accounts Receivable and Cash Collection teams
- Build and maintain professional relationships by delivering a world-class billing support experience
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
Requirements:
- Fluency in English and Spanish. French and German are a plus.
- 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
- Excellent written and verbal communication skills
- Experience with ticketing tools and support systems
- Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
- Analytical mindset with curiosity to investigate and resolve complex inquiries
- Strong time management and prioritization skills
- High level of empathy and customer orientation
- Ability to multitask across different platforms and communication channels
- Comfortable working cross-functionally in an international, multilingual, remote environment
- Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & benefits
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Frequently Asked Questions
Is the salary disclosed for the Billing Specialist position at aircall?
The salary for this Billing Specialist role at aircall is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Billing Specialist job at aircall remote?
Yes, this Billing Specialist position at aircall is remote, with team members based in Remote NA. You can work from home or anywhere in the supported regions.
Is the Billing Specialist role at aircall full-time or part-time?
This is listed as a Permanent Full Time Employee position. It is posted as a Billing Specialist role in the 10007 - Billing Support department at aircall.
Which team or department does the Billing Specialist at aircall belong to?
This Billing Specialist position is part of the 10007 - Billing Support department at aircall. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Billing Specialist position at aircall?
Click the "Apply Now" button on this page. You will be redirected to aircall's official application portal hosted on lever where you can submit your application directly.
When was the Billing Specialist job at aircall posted?
This Billing Specialist position at aircall was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Billing Specialist
aircall
You'll be redirected to aircall's official application page on Lever.