Billing Manager
Serenity Mental Health Centers
Billing Manager
Serenity Mental Health Centers· Revenue Cycle Management
About this role
Medical Billing Manager – eClinicalWorks (eCW)
Serenity Healthcare
Location: Lehi, UT or Phoenix, AZ
Job Type: Full-Time
Department: Revenue Cycle Management
About the Role
Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.
eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.
If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.
What You'll Do
- Lead, coach, and develop a team of medical billing specialists
- Manage claim submission, payment posting, claims edits, and AR follow-up
- Serve as the escalation point for complex commercial payer and denial issues
- Identify denial root causes and implement corrective action plans
- Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
- Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
Required Qualifications
- 5+ years of medical billing / revenue cycle management experience
- 2+ years of team leadership experience in a billing or RCM setting
- Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
- Proven ability to manage productivity, quality, and performance metrics
Preferred Qualifications
- Waystar or comparable clearinghouse/RCM platform experience
- Behavioral health, mental health, or specialty outpatient billing background
- Multi-site healthcare organization experience
- Third-party billing company or outsourced RCM experience
- Experience building denial/KPI dashboards and payer performance reports
Why Join Serenity Healthcare
- Lead a growing revenue cycle team at a fast-growing healthcare organization
- High-visibility role with direct impact on reimbursement and company performance
- Opportunity to build and shape billing processes, not just maintain them
Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager
Apply now to join Serenity Healthcare's billing leadership team.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Frequently Asked Questions
Is the salary disclosed for the Billing Manager position at Serenity Mental Health Centers?
The salary for this Billing Manager role at Serenity Mental Health Centers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Billing Manager position at Serenity Mental Health Centers located?
This Billing Manager role at Serenity Mental Health Centers is based in Lehi, Utah, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Billing Manager role at Serenity Mental Health Centers full-time or part-time?
This is listed as a Full time position. It is posted as a Billing Manager role in the Revenue Cycle Management department at Serenity Mental Health Centers.
Which team or department does the Billing Manager at Serenity Mental Health Centers belong to?
This Billing Manager position is part of the Revenue Cycle Management department at Serenity Mental Health Centers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Billing Manager position at Serenity Mental Health Centers?
Click the "Apply Now" button on this page. You will be redirected to Serenity Mental Health Centers's official application portal hosted on workable where you can submit your application directly.
When was the Billing Manager job at Serenity Mental Health Centers posted?
This Billing Manager position at Serenity Mental Health Centers was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Billing Manager
Serenity Mental Health Centers
You'll be redirected to Serenity Mental Health Centers's official application page on workable.