Nurse Navigator - Remote
pagerhealth
Bilingual Nurse Navigator
pagerhealth· Nursing
About this role
Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI.
We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards.
Learn more by visiting www.pagerhealth.com.
To be considered for this position, all applicants must submit a resume in English
This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7.
This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus. This position entails working 4 - 5 days per week, with mandatory alternating weekends.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
- Ability to give and receive actionable feedback
Qualifications:
- 2+ years of clinical hospital experience working as an RN
- An active unencumbered RN license in Puerto Rico
- Minimum of an Associate's Degree in Nursing (ADN)
- Be a permanent resident of Puerto Rico
- Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
- Prior call center experience strongly preferred
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Frequently Asked Questions
Is the salary disclosed for the Bilingual Nurse Navigator position at pagerhealth?
The salary for this Bilingual Nurse Navigator role at pagerhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Bilingual Nurse Navigator job at pagerhealth remote?
Yes, this Bilingual Nurse Navigator position at pagerhealth is remote, with team members based in Puerto Rico - Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Bilingual Nurse Navigator at pagerhealth belong to?
This Bilingual Nurse Navigator position is part of the Nursing department at pagerhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Nurse Navigator position at pagerhealth?
Click the "Apply Now" button on this page. You will be redirected to pagerhealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the Bilingual Nurse Navigator job at pagerhealth posted?
This Bilingual Nurse Navigator position at pagerhealth was posted on Jun 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Nurse Navigator
pagerhealth
You'll be redirected to pagerhealth's official application page on Greenhouse.