Bilingual Medical Assistant - Front & Back Office

We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment.

The ideal candidate is fluent in English and Spanish, has hands-on experience with athenahealth (athenaOne) EMR, and has experience working in an orthopedic or U.S.-based clinical setting. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential.

athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements.

Key Responsibilities

Front Office:

• Answer and manage high-volume inbound patient calls in both English and Spanish.
• Schedule, confirm, and reschedule patient appointments using athenahealth.
• Verify insurance eligibility and collect patient demographics and intake information.
• Route calls appropriately to clinical staff, providers, and departments.
• Communicate appointment preparation instructions, office procedures, and practice policies to patients.
• Provide timely and professional follow-up with patients as needed.

Back Office & Clinical Support

• Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision.
• Process and submit prescription refill requests through athenahealth on behalf of providers.
• Coordinate outgoing referral calls to specialists and ancillary facilities.
• Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider.
• Return patient calls and address medical questions within scope.
• Document all patient interactions, call notes, and clinical communications accurately in athenahealth.
• Send and respond to patient messages through the athenahealth patient portal.
• Assist providers with prior authorization requests and referral coordination.
• Ensure all clinical documentation is complete, accurate, and HIPAA compliant.

• Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions.
• Fluent English and Spanish — REQUIRED.
• Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting.
• Orthopedic experience strongly preferred.
• Front and back office experience strongly preferred.
• Certified Medical Assistant (CMA or RMA) preferred, but not required with sufficient relevant experience.
• Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication.
• Ability to accurately respond to clinical questions within the Medical Assistant scope of practice.
• Excellent phone etiquette and patient service skills.
• Strong multitasking, organization, and time-management abilities.
• Self-motivated and capable of working independently with minimal supervision.
• Strong attention to detail and accurate documentation skills.

Preferred Qualifications

• Experience in an orthopedic, specialty, or multi-specialty medical practice.
• Familiarity with prior authorization processes and insurance verification.
• Experience using the athenahealth patient portal and messaging features.
• Knowledge of HIPAA requirements and telehealth/remote-work compliance standards.
• Experience handling a high volume of inbound and outbound patient calls.

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.