Analyst, Special Projects
americanfidelity
Bilingual Life Division Supervisor
americanfidelity· AFA American Fidelity Assurance Company
About this role
Job Description:
- Direct and oversee a team of skilled Colleagues who are responsible for the department/divisions routine and moderately complex operational work tasks for New Business, Sales Support, Premium Accounting &/or Customer Service. This includes incoming phone calls &/or e-mails from policy owners &/or agent upline offices and outgoing policy correspondence and documents. Requires problem solving, decision making, product and system knowledge, identification of inefficiencies in processes, process improvement, change implementation, and cost efficiencies.
- Works with team management in the development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements, recruiting, focuses on process improvement which support an enhanced Customer service level and Customer experience. This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.
- Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, integration of product and system knowledge and demonstrates the ability to accurately apply and communicate policy provisions and contract limitations.
Education & Experience Requirements:
- Bachelor's degree preferred. In lieu of Bachelor's degree, position requires equivalent leadership experience.
- Bilingual skills (Spanish/English) required.
Other Skills and Requirements:
- Technical and analytical skills
- Knowledge and expertise of insurance products and/or services
- May require working knowledge of general ledger and accounting
- Tactical skills to include diplomacy
- Exhibits excellent decision-making skills
- Ability to manage and effectively coordinate workload, multiple projects, and people to maintain team productivity and metrics.
- Proficient with PC Windows-based software and Microsoft Office applications
- Easily adapts to new software/technology applications and is able to excel in a paperless environment
- Knowledge of operational processes and state and federal or Bermuda regulations
- Exhibits leadership and effective coaching skills by giving and receiving constructive feedback to Colleagues.
- Possesses excellent organizational skills
- Ability to handle fast-paced environment
- Maintains a professional attitude
- Demonstrates excellent Customer service skills
- Prompt and reliable
- Strong oral and written communication skills, including strong interpersonal skills
#AFC
Frequently Asked Questions
Is the salary disclosed for the Bilingual Life Division Supervisor position at americanfidelity?
The salary for this Bilingual Life Division Supervisor role at americanfidelity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Life Division Supervisor position at americanfidelity located?
This Bilingual Life Division Supervisor role at americanfidelity is based in Oklahoma City, Oklahoma. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Life Division Supervisor role at americanfidelity full-time or part-time?
This is listed as a Full time position. It is posted as a Bilingual Life Division Supervisor role in the AFA American Fidelity Assurance Company department at americanfidelity.
Which team or department does the Bilingual Life Division Supervisor at americanfidelity belong to?
This Bilingual Life Division Supervisor position is part of the AFA American Fidelity Assurance Company department at americanfidelity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Life Division Supervisor position at americanfidelity?
Click the "Apply Now" button on this page. You will be redirected to americanfidelity's official application portal hosted on workday where you can submit your application directly.
When was the Bilingual Life Division Supervisor job at americanfidelity posted?
This Bilingual Life Division Supervisor position at americanfidelity was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Life Division Supervisor
americanfidelity
You'll be redirected to americanfidelity's official application page on Workday.