Bilingual (French / English) Parts Customer Service Agent - Remote

As a Bilingual Parts Customer Service Representative (French / English, Remote) you will be part of a dedicated team based in Canada and reporting to Customer Service Supervisor.  The successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity.  The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.

The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER. 

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).  

What you will get to do

• Process transactions and various inquiries using Outlook, AS400, Epcot and Salesforce

• Receive distributor calls as well as some end user calls using Vonage

• Provide reliable information to both internal and external customers

• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Who You are

• College or University diploma/degree

• Bilingual (French/English) language skills both written and spoken

• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility

• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner

• Strong keyboard and data entry skills (min 30 wpm)

• Team player – able to work with a large team

• Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision

• Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

What You Get

• Anticipated compensation for this role is $50,000-$55,000 in annual base salary.  Salary is based on market location, and may vary depending on job-related knowledge, skills, and experience.

• We care about the safety and the well-being of our employees.

• A supportive work environment where you can be your best every day.

• Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company.

• We offer different ways for you to give back to communities where we operate.

• Competitive compensation & benefits package.

• Use of a company laptop.

• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world.  We’re more than the #1 tools company.  More than a driving force in outdoor power equipment.  More than a global leader in industrial.  We’re visionaries and innovators.  As successful as we’ve been in the past, we have so much further to go.  That’s where you come in.  Join us!

This job posting is for an existing vacancy within our organization. 

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit.  We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.