Bilingual Customer Success Manager (Spanish/English)

About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role
As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.

This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
• Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
• Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
• Educate customers on new features, best practices, and time-saving workflows
• Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
• Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
• Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
• Contribute to team processes and knowledge-sharing as we scale

Requirements

• Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages daily
• Early career or recent graduates welcome. We care more about how you think and how you work than years on a resume
• Excellent written and verbal communication skills in both languages
• Strong organizational skills with attention to detail and follow-through
• A genuine desire to help others succeed and a proactive approach to problem-solving
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
• Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves

• Experience working with small business customers or in the events industry
• Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence

What We Offer

• Competitive salary and benefits
• Washington, DC Metro Area preferred; remote considered for the right candidate
• Strong feedback culture with mentorship and growth opportunities
• A passionate, tight-knit team focused on innovation and impact
• A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.