Bilingual Collections Specialist
greenstate
Bilingual Collections Specialist
goodleap· Collections
About this role
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Essential Job Duties & Responsibilities:
- Outbound/Inbound calls with delinquent borrowers
- Find solutions to help bring borrower’s loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Remain in compliance with Goodleap’s collections policies and procedures
Required Skills, Knowledge & Abilities:
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent verbal and written communication skills
- Prior call center experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required
Compensation: MXN $89.33/hour + bonus
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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Frequently Asked Questions
What is the salary for the Bilingual Collections Specialist role at goodleap?
The listed salary for this Bilingual Collections Specialist position at goodleap is USD 89+. This is an Full Time role.
Where is the Bilingual Collections Specialist position at goodleap located?
This Bilingual Collections Specialist role at goodleap is based in Mexico City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Collections Specialist role at goodleap full-time or part-time?
This is listed as a Full Time position. It is posted as a Bilingual Collections Specialist role in the Collections department at goodleap.
Which team or department does the Bilingual Collections Specialist at goodleap belong to?
This Bilingual Collections Specialist position is part of the Collections department at goodleap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Collections Specialist position at goodleap?
Click the "Apply Now" button on this page. You will be redirected to goodleap's official application portal hosted on lever where you can submit your application directly.
When was the Bilingual Collections Specialist job at goodleap posted?
This Bilingual Collections Specialist position at goodleap was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Collections Specialist
goodleap · 💰 USD 89+
You'll be redirected to goodleap's official application page on Lever.