Benefits Coordinator

WHAT YOU WILL DO

• Administer and support employee benefit programs, including medical, dental, vision, life, disability, FSA/HSA, COBRA.
• Assit with planning annual Open Enrollment activities.
• Monitor enrollment activity and eligibility requirements, ensuring timely processing of new hires, life events, status changes, and benefits terminations.
• Audit benefit enrollments, carrier files, eligibility reports, payroll deductions, and vendor integrations to ensure accuracy and compliance.
• Track, investigate, and resolve enrollment, billing, and carrier discrepancies.
• Support ACA tracking, reporting, and other benefits compliance initiatives.
• Assist with benefits-related audits, testing, regulatory filings, and compliance reviews.
• Administer and coordinate leave of absence processes, including FMLA, ADA accommodations, STD, LTD, parental, personal, and union-related leaves.
• Process leave requests, distribute required documentation, track leave activity, and maintain accurate leave records within HRIS and leave management systems.
• Coordinate leave-related benefits administration, including benefit continuation, premium collection, return-to-work processes, and employee and manager communications.
• Complete employer documentation required for disability and leave-related claims.
• Maintain accurate employee benefits and leave records in accordance with company policies and applicable federal and state regulations.
• Prepare recurring reports, metrics, dashboards, and reconciliations related to benefits administration, leave management, payroll deductions, and employee participation.
• Collaborate with Payroll, HR, brokers, carriers, and third-party administrators to ensure efficient administration of benefit programs.
• Educate employees on available benefit offerings, eligibility requirements, and enrollment processes while providing exceptional customer service through the Benefits inbox.
• Perform other duties as assigned.

WHAT WE ARE LOOKING FOR

• Minimum of 2 years of experience in benefits administration, leave management, or human resources.
• Working knowledge of employee benefits regulations, including ACA, HIPAA, COBRA, FMLA, ADA, ERISA, and other applicable federal and state requirements.
• Experience supporting Open Enrollment administration, employee communications, and carrier management.
• Strong experience with leave administration, disability claims, and accommodations processes.
• Proficiency in HRIS platforms, benefits administration systems, and Microsoft Office applications UKG/WURK.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, data validation, reporting, and reconciliation.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Commitment to providing outstanding employee service and support.

KEY COMPETENCIES

• Benefits Administration Expertise
• Leave of Absence Management
• Regulatory Compliance
• Data Analysis and Reporting
• Employee Service Excellence
• Attention to Detail
• Critical Thinking and Problem Solving
• Organization and Time Management
• Communication and Relationship Building
• Confidentiality and Professional Judgment
• Process Improvement Mindset
• Collaboration and Teamwork