Benefits Administration Services Associate II
About this role
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Frequently Asked Questions
Is the salary disclosed for the Benefits Administration Services Associate II position at Conduent?
The salary for this Benefits Administration Services Associate II role at Conduent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Benefits Administration Services Associate II position at Conduent located?
This Benefits Administration Services Associate II role at Conduent is based in Pasay City, National Capital Region, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Benefits Administration Services Associate II position at Conduent?
Click the "Apply Now" button on this page. You will be redirected to Conduent's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Benefits Administration Services Associate II job at Conduent posted?
This Benefits Administration Services Associate II position at Conduent was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Benefits Administration Services Associate II
Conduent
You'll be redirected to Conduent's official application page on oraclecloud.