Bellperson

Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers. 

Job Description

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Transport guest luggage from the point of arrival at the hotel to their assigned room.
9. Transport guest luggage from current room to reassigned room for room changes.
10. Transport guest luggage from their room to the point of departure from the hotel.
11. Assist in locating guest's lost luggage.
12. Correctly tag, store and retrieve luggage from holding room.
13. Identify and explain hotel facilities and features to guests while escorting them to their room.
14. Identify fire exit closest to guest's room and explain safety features of assigned room.
15. Demonstrate use of room key to guests.
16. Place guest luggage inside room.
17. Identify and explain guest room features to include use of:

1. air conditioning/heat units and thermostat controls
2. telephone
3. television
4. clock radio
5. guest services directory
6. mini-bar
7. in room safe
8. lights
9. bathroom amenities
10. valet/laundry services
11. door lock
12. ice and vending areas

1. Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
2. Relay accurate directions to guests on inquiries of transportation within the local area.
3. Maintain accurate log record of guest calls for Bell Person assistance.
4. Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
5. Remain in assigned post position, maintaining correct stance.
6. Retrieve guest dry cleaning/laundry from their rooms and deliver to either the Laundry or Housekeeping.
7. Deliver items to guest rooms/meeting rooms promptly to include:

1. messages
2. mail, faxes
3. packages
4. flowers
5. sundry items requested by guest
6. gift items

1. Deliver requested newspaper by requested time to specified guest rooms.
2. Monitor and maintain appearance of lobby areas and luggage holding room.
3. Polish brass luggage carts and maintain cleanliness of carts.

Qualifications

1. High school graduate or equivalent vocational training certificate.
2. Valid Texas driver’s license.
3. Good driving record.
4. Fluency in English, both verbal and non-verbal.
5. Ability to provide legible communication and directions.
6. Ability to compute basic arithmetic.
7. Experience in hospitality industry in similar position.
8. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Additional Information

What’s in it for You?

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.