Employment Type:

Shift:

Description:

Behavioral Health Front End Ops Analyst

PROS - FT Days

Position Summary:

The Behavioral Health Front End Operations Analyst is responsible for:

-The training and orientation of new hire registration staff

-Working the daily/weekly/monthly follow up tasks to support the operations

-Conducting site reviews on ROI's and regulatory compliance of admission paperwork

-The design and implementation of new front-end processes and procedures

-Monitoring registration and insurance accuracy to provide feedback to leadership on performance and education to staff on deficiencies. 

-Monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required

-Providing financial counseling to clients as needed.

-Covering and supporting front office operations at the SPHP Behavioral Health locations, both on-site and remotely as appropriate. This includes but is not limited to, completing any and all front office tasks.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge.
• Advancement:  Strong orientation program, generous tuition allowance and career development
• Work/Life:  Positions and shifts to accommodate all schedules.
• We offer great Benefits including:  Competitive Pay, Paid Leave. Shift Differentials, just to name a few.

Education Requirements:

• Associates Degree in Business Administration or Health Services Administration, preferred. 
• Candidates with three to five years' experience in a Substance Abuse or Mental Health program or Patient Registration related field may be substituted.
• Proficiency in Substance Abuse and/or Mental Health regulations and billing highly desirable.

Experience Requirements:

• Work requires interpersonal skill necessary to establish and implement audit procedures, monitor projects, develop and present staff education programs and solve difficult administrative problems.
• Demonstrated ability to communicate and negotiate effectively with all levels of health care professionals.
• Requires excellent critical thinking and problem-solving capabilities.
• Experience working in team/collaborative environment (s).  
• Three to five years of hospital or Substance Abuse related patient interview and registration experience, preferably with some supervisory responsibility.
• Must be proficient with computer software programs such as Excel, Word, and Microsoft Office.

Principal Responsibilities:

• The training and orientation of new hire registration staff. This includes the design and implementation of training materials and new front-end processes and procedures.
•  Monitoring registration and insurance accuracy and to provide education to front end staff on deficiencies. 
• Providing financial counseling and help clients apply of assistance programs as needed.
• Monitoring, tracking and notification on client cases requiring authorization to clinical staff for initial and concurrent reviews.

Other Responsibilities:

• Covering and supporting front office operations at the SPHP Behavioral Health locations, both on-site and remotely as appropriate. This includes but is not limited to covering and completing any and all front office tasks,  the training and orientation of new hire registration staff, working daily/weekly/monthly follow up tasks
• Conducting site reviews for accuracy and quality of ROI's and regulatory compliance items performed in site front offices.

Pay Range:$20.20 - $29.30
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.