Behavioral Health Administrative Assistant

guidelighthealth· Onsite
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📍 Andover, MA

About this role

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

*This is a fulltime, Monday-Friday, normal business hours. Position is located onsite in Andover, MA supporting the PHP/IOP Clinic. 

 

Role Summary:  

As the Behavioral Health Administrative Assistant, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed. 

 

Role Responsibilities: 

  • Greet patients and visitors with warmth and professionalism upon arrival at the facility. 
  • Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members. 
  • Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments. 
  • Verify patient insurance information and assist with billing inquiries as needed. 
  • Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health. 
  • Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases. 
  • Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner. 
  • Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations. 

 

Required Qualifications: 

  • High school diploma or equivalent required. 
  • Background in behavioral health. 
  • Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds. 
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment. 
  • Proficiency in Microsoft Office Suite and basic computer skills required. 
  • Knowledge of mental health terminology and procedures is a plus. 

 

Preferred Qualifications:  

  • Associate's or bachelor's degree. 

 

*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

 

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. 

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com  

Pay Range
$25—$32 USD

Benefits & Perks 

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.  

As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: 

  • Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. 
  • Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
  • 401(k): With company match.
  • Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable. 
  • Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
  • Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.

 

Frequently Asked Questions

Is the salary disclosed for the Behavioral Health Administrative Assistant position at guidelighthealth?
The salary for this Behavioral Health Administrative Assistant role at guidelighthealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Behavioral Health Administrative Assistant position at guidelighthealth located?
This Behavioral Health Administrative Assistant role at guidelighthealth is based in Andover, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Behavioral Health Administrative Assistant at guidelighthealth belong to?
This Behavioral Health Administrative Assistant position is part of the Onsite department at guidelighthealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Behavioral Health Administrative Assistant position at guidelighthealth?
Click the "Apply Now" button on this page. You will be redirected to guidelighthealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the Behavioral Health Administrative Assistant job at guidelighthealth posted?
This Behavioral Health Administrative Assistant position at guidelighthealth was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Behavioral Health Administrative Assistant
guidelighthealth
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