Back Office Specialist
MMDSmart Ltd
Back Office Specialist
epay, a Euronet Worldwide Company· CS - AUZ
About this role
The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Skill Requirements:
· Excellent written and spoken communication skills.
· Excellent multi-tasking skills
· Excellent problem-solving skills
· Ability to work under pressure, to prioritize tasks and to meet deadlines.
· Customer Service experience is a must.
· Ability to interact with all levels of employees within the Company.
· Ability to quickly learn new processes.
· Intermediate Outlook, Excel, and Microsoft Office knowledge.
· Proficient in English.
Job Dynamics
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
Frequently Asked Questions
Is the salary disclosed for the Back Office Specialist position at epay, a Euronet Worldwide Company?
The salary for this Back Office Specialist role at epay, a Euronet Worldwide Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Back Office Specialist position at epay, a Euronet Worldwide Company located?
This Back Office Specialist role at epay, a Euronet Worldwide Company is based in La Libertad, La Libertad Department, El Salvador. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Back Office Specialist role at epay, a Euronet Worldwide Company full-time or part-time?
This is listed as a Full time position. It is posted as a Back Office Specialist role in the CS - AUZ department at epay, a Euronet Worldwide Company.
Which team or department does the Back Office Specialist at epay, a Euronet Worldwide Company belong to?
This Back Office Specialist position is part of the CS - AUZ department at epay, a Euronet Worldwide Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Back Office Specialist position at epay, a Euronet Worldwide Company?
Click the "Apply Now" button on this page. You will be redirected to epay, a Euronet Worldwide Company's official application portal hosted on workable where you can submit your application directly.
When was the Back Office Specialist job at epay, a Euronet Worldwide Company posted?
This Back Office Specialist position at epay, a Euronet Worldwide Company was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Back Office Specialist
epay, a Euronet Worldwide Company
You'll be redirected to epay, a Euronet Worldwide Company's official application page on workable.