Back of House Manager

Company Description

We are looking for a Back of House Manager to join our team of superstars at The Hoxton Holborn. 

The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 220 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Rondo. 

Job Description

What you'll do...

• Work a fully flexible shift pattern to support the needs of the operation, this will include regularly working early shifts, closing shifts, weekends and public holidays.
• Take ownership of Health & Safety across all Back of House areas.
• Maintain a clean, food-safe working environment by carrying out daily walkarounds and EHO-compliant cleaning checks, ensuring any actions are followed up.
• Manage COSHH training and certification across all F&B departments.
• Order and store chemicals in line with legal and company requirements.
• Oversee the ordering of F&B products, working closely with chefs to ensure accuracy and efficiency.
• Ensure all deliveries are checked, signed off, stored correctly and rotated in line with stock control procedures.
• Manage refuse storage and removal in accordance with company standards and liaise with external contractors.
• Oversee Kitchen Porter payroll administration through Fourth, including daily close-downs, rota forecasting, payroll preparation, and the accurate recording of absences and holidays.
• Coordinate the maintenance of all culinary areas, equipment, fixtures, and fittings.
• Work closely with the Finance team to ensure all paperwork is accurate and submitted on time.
• Lead, motivate, and develop the Kitchen Porter team, including implementing a weekly training focus.
• Manage all Kitchen Porter shift cover requirements, including providing operational support when required.
• Ensure the Kitchen Porter team maintains the staff canteen, including cleanliness, stocking crockery and cutlery, and maintaining the staff coffee machine.
• Review weekly cleaning, pest control, and maintenance reports with the Senior Chefs, Director of F&B, and Restaurant General Manager.
• Manage labour costs in line with agreed budgets.
• Produce monthly reports on Health & Safety, COSHH, and Risk Assessment training compliance.
• Maintain kitchen due diligence records and ensure documentation is readily available.
• Carry out stock takes, including monthly crockery inventories and breakage reporting.
• Verify and sign off laundry counts.
• Conduct weekly checks and replenishment of first aid supplies.
• Support Housekeeping in maintaining the cleanliness of the loading bay, including jet washing when required.
• Ensure both you and the Kitchen Porter team maintain company uniform and presentation standards.

Qualifications

What we’re looking for…

• COSHH certified/ COSHH trainer is desirable but not essential
• Experience using stock system and goods receiving systems
• Experience using kitchen equipment and recommended cleaning methods
• Experience using stock system and goods receiving systems
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

• Competitive salary and eligibility to participate in the TRONC scheme

• 28 days holidays (inclusive of bank holidays), pension, and life insurance.

• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing

• It’s ok not to be Ok, we have a confidential hotline for any support you

require about anything and a network of mental health first aiders

• Treat yourself once in a while with lots of retail & hospitality perks through our partners

• Enjoy a free night at The Hoxton and a meal for two when you first start with us

• Goes without saying, but we’ll feed you during your shift

• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if    you decide to leave us!)

• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!

• Lots of opportunity to progress and switch it up as part of a global family of brands

• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work

• Extra time off to volunteer with one of our partner charities

• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

• Enhanced family leave for when you’re expanding your family

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.